Real humans. Real answers. Usually within one business day.
The fastest way to get help
Email support@wpmediaguard.com.
Include the following so we can help on the first reply:
- Your order number or the email used at checkout (for license / billing questions).
- The site URL where Media Guard is installed.
- Your WordPress version, PHP version, and Media Guard version (Plugins screen shows the last one).
- A clear description of what you expected, what happened, and any error messages.
- Screenshots help. So does a short Loom or screen recording.
Try the docs first
Most common questions are answered in the documentation:
- Install & Activate Pro License
- Manage Your Pro License
- Keep Pro Up to Date
- Groups & Users
- Access Log
- Give Customers a Personal Library
- Agency Features
Manage your account
Your license keys, active sites, order history, and downloads are all available at My Account. From there you can:
- Copy or re-issue a license key.
- See which sites a key is activated on, and remove a site.
- Download the latest Media Guard Pro
.zip. - Update your billing email or payment method.
- Cancel an upcoming renewal.
Response times
- Pro and Agency customers — typically within 1 business day, usually faster.
- Free plugin users — we still read every email; please use the WordPress.org support forum when possible so other free users can benefit from the answer.
Security reports
If you believe you’ve found a security vulnerability in Media Guard, please email support@wpmediaguard.com with the subject line “Security report”. Please don’t publicly disclose the issue until we’ve had a chance to patch it. We’ll acknowledge within 2 business days.
Billing & refunds
See our Refund Policy — 30 days, no questions asked. Privacy questions are covered in our Privacy Policy.